FAQ — We've Got Answers
Welcome to the Mailora Help Hub!
We know questions pop up, so here are some quick answers to help you out.
💎 About Our Jewelry
Q: What materials do you use?
A: We use bright aluminum and stainless steel rings, known for being lightweight, durable, and skin-friendly. All pieces are handcrafted for quality and uniqueness.
Q: Is this real silver or gold?
A: No, we specialize in premium chainmail jewelry using polished aluminum — giving a bold metallic finish without the high cost of precious metals.
Q: Will the jewelry tarnish or rust?
A: Nope! Aluminum doesn’t rust or tarnish. Just keep it dry and clean it gently — it'll stay shining for a long time.
📦 Orders & Shipping
Q: Do you deliver across India?
A: Yes! We offer PAN India delivery. Your Mailora pieces reach you no matter where you're vibing from.
Q: How long does delivery take?
A: We usually ship within 2–4 working days. Delivery time depends on your location (typically 5–8 days).
Q: Can I track my order?
A: Absolutely. You’ll receive a tracking link via email or SMS once your order is shipped.
🔁 Returns & Exchanges
Q: Can I return or exchange my order?
A: Yes — we accept returns or exchanges within 7 days of delivery if the product is unused and in original condition. Custom orders are non-refundable.
Q: How do I start a return?
A: Just DM us on Instagram @mailora.in or use the contact form on our website.
🛠️ Custom Orders
Q: Can I get a custom design?
A: Totally! Message us on Instagram with your idea, and we’ll work our chainmail magic.
Q: Do you offer different sizes?
A: Yes, our pieces are available in S, M, and L sizes. Feel free to mention your preference while ordering.
📲 Contact & Support
Q: How do I reach you?
A: Use our Contact Page or DM us directly on Instagram @Mailora.in We usually respond within 24 hours.